Privacy Policy

Last updated: 19/1/26

At Cardi Ent, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, make a purchase, or contact us.

1. Who We Are

Cardi Ent (“we”, “us”, “our”) is an independent UK retail business based in Cardigan, West Wales, selling celebration products including balloons, cards, partyware, giftwrap and personalised items.

2. Information We Collect

We may collect the following personal information when you interact with us:

• Name
• Email address
• Phone number
• Billing and delivery address
• Order details and purchase history
• Personalisation details you provide (e.g. names, dates, messages)
• Communications you send to us (emails, messages, enquiries)

We only collect information that is necessary to provide our services.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Create personalised products as requested
• Communicate with you about your order or enquiry
• Provide customer support
• Manage click & collect or local pickup orders
• Meet legal, accounting or tax obligations
• Improve our website and services

We do not sell your personal data.

4. Sharing Your Information

We may share your information only where necessary, including with:

• Payment providers (to process payments securely)
• Delivery and courier services
• Website and e-commerce platform providers
• Accounting or professional service providers where legally required

All third parties are required to handle your data securely and lawfully.

5. Cookies & Website Data

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly
• Improve user experience
• Analyse site traffic and performance

Cookies do not give us access to your computer or personal information beyond what you choose to share. You can manage or disable cookies through your browser settings.

6. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where appropriate
• Object to or restrict certain types of data processing
• Withdraw consent where consent has been given

To exercise any of these rights, please contact us using the details below.

7. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Cardi Ent

Cardigan, West Wales

Cardientstore@gmail.com

01239758050