Returns & Refunds Policy

Last updated: 19/1/26

At Cardi Ent, we want you to be happy with your purchase. If something isn’t right, this policy explains what to do and what options are available.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is damaged, faulty, or incorrect, contact us as soon as possible with:

• Your order number
• A description of the issue
• Photos where relevant

Once reviewed, we will offer a replacement, repair or refund where appropriate.

Non-Returnable Items

Due to their nature, the following items cannot be returned or refunded unless faulty or incorrect due to our error:

• Personalised or made-to-order items
• Helium-filled balloons
• Items that have been used, damaged after collection, or not returned in their original condition

Please double-check all personalisation details before placing your order, as we cannot accept responsibility for errors supplied by the customer.

Returns (Non-Personalised Items)

Non-personalised items may be returned provided that:

• They are unused and in their original condition
• They are returned within 14 days of receipt or collection
• Proof of purchase is provided

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Exchanges

Where possible, we’re happy to offer exchanges for non-personalised items, subject to stock availability.

Please contact us before returning an item so we can advise on the best next steps.

Refunds

• Approved refunds will be processed using the original payment method
• Refunds may take a few working days to appear, depending on your payment provider
• Delivery charges are non-refundable unless the item is faulty or incorrect

Click & Collect & In-Store Purchases

For click & collect or in-store purchases, returns must be brought back to the store with proof of purchase.

Items must meet the return conditions outlined above.

Contact Us

If you have any questions about returns, exchanges or refunds, please contact us:

Cardi Ent

Cardigan, West Wales

Cardientstore@gmail.com

01239758050