🚚 Shipping & Collection Options

📍 Click & Collect (FREE)

Collect your order from our Cardigan store at a time that suits you.

• Free of charge

• Most orders ready the same day

• We’ll email you when it’s ready

• Quick pickup – no waiting

• Please bring your order confirmation

Cash payments are accepted for in-store collection orders only.

🏡 Local Delivery (Cardigan & surrounding areas)

Hand-delivered locally by the Cardi Ent team.

• From £3.95

• FREE when you spend £35+

• Same day or next day delivery where possible

• Perfect for surprise gifts, workplaces and last-minute parties

Delivery availability and pricing are shown automatically at checkout based on your postcode.

🚚 UK Standard Shipping

We ship across the UK using Royal Mail tracked services.

• From £3.95

• FREE when you spend £35+

• Dispatched within 1–2 working days

• Usually arrives within 2–4 working days

Orders are carefully packed to protect balloons and party items in transit.

⚠️ Please note: Helium-filled balloons cannot be sent by post and must be collected in store.

🌙 Out of Hours Pickup (£15)

Need something urgently?

Collect outside normal shop hours by arrangement.

• Choose a time between 7–9am or 5–9pm

• Ideal for early events or late-night setups

• We’ll contact you to confirm your collection time

⏱ Order Processing Times

We pride ourselves on fast turnaround:

• Non-personalised items – usually ready within 2 hours

• Personalised items – usually ready within 4 hours

Orders placed outside opening hours are processed the next working day.

Delivery times shown at checkout are estimates and may vary slightly depending on Royal Mail or local delivery schedules.

💳 Payment Options

We accept:

• Debit & Credit Cards

• Apple Pay

• Google Pay

• Cash (in-store pickup only)

All prices are shown in GBP (£) and include VAT where applicable.

Payment is required in full before orders are processed.

🔁 Returns, Exchanges & Issues

Returns & Exchanges

• Non-personalised items may be returned in line with our Returns Policy

• Personalised items are non-refundable unless faulty or incorrect due to our error

Damaged or Incorrect Orders

Please contact us as soon as possible with:

• Order number

• Details of the issue

• Photos where relevant

We’ll always resolve things quickly and fairly.

Lost Packages

If your order is delayed or appears lost, contact us and we’ll investigate with Royal Mail.

📞 Contact Us

Questions? We’re here to help.

Cardi Ent

Cardigan, West Wales

Cardientstore@gmail.com

01239 758050